Terms of Service

1. What Nora is

Nora is an artificial intelligence assistant — not a human. When you message Nora, you are communicating with AI software, not a person. Nora is delivered through iMessage and a web dashboard. The service is currently in closed beta. That means:

• Features may change, break, or be removed without notice.
• The service may be discontinued at any time.
• Uptime, performance, and availability are not guaranteed.
• Data loss is possible, though we take reasonable steps to prevent it.
• Nora may take actions on your behalf through connected accounts (such as creating calendar events, sending emails, or modifying tasks) that are incorrect, unintended, or irreversible. Some actions are automated and may execute without prior confirmation.

We will make reasonable efforts to notify you of significant changes, but during beta we cannot guarantee advance notice for every change.

2. Eligibility

You must be at least 13 years old to use Nora. If you are between 13 and 18, you must have the consent of a parent or legal guardian. By using the service, you represent that you meet these requirements.

We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete that information promptly. If you believe a child under 13 is using Nora, please contact us at privacy@nora.fyi.

3. AI-generated content

Nora uses third-party AI models to generate responses. AI output may be inaccurate, incomplete, or misleading. You acknowledge that:

• AI can be wrong. You should not rely on Nora for medical, legal, financial, or safety-critical decisions without independent verification.
• Output is not professional advice. Nora is a general-purpose assistant, not a licensed professional in any field.
• You are responsible for how you use the output. We are not liable for actions you take based on Nora’s responses.
• Nora is not an emergency service. If you are experiencing a medical emergency, mental health crisis, or any situation requiring immediate help, contact your local emergency services directly. Do not rely on Nora in urgent or life-threatening situations.

4. Your data and payment

Even when Nora is free of charge, you provide personal data (such as your phone number, message content, and linked account information) to use the service. Under Norwegian law (Digitalytelsesloven), this constitutes consideration. Your data is processed in accordance with our privacy policy.

5. Third-party integrations

Nora can connect to third-party services (such as Google, Microsoft, and Apple) on your behalf. When you link an account:

• You are also bound by that service’s own terms and privacy policy.
• We are not responsible for the availability, accuracy, or actions of third-party services.
• You can disconnect any integration at any time from your dashboard.
• Nora may perform actions that are difficult or impossible to undo — such as sending an email, accepting a calendar invitation, or deleting a task. By connecting an account, you authorise Nora to act on your behalf and accept that we are not liable for unintended consequences of those actions, including data modification or loss in your connected accounts.
• You should only grant Nora access to accounts and data you are comfortable having an AI assistant interact with.

6. Acceptable use

You agree not to:

• Abuse the service — no automated mass messaging, scraping, or using Nora to harm others.
• Circumvent limits — no attempts to bypass rate limits, authentication, or access other users’ data.
• Generate harmful content — no using Nora to produce content that is illegal, abusive, deceptive, or infringes on others’ rights.
• Illegal use — no use that violates applicable law.

We may suspend or terminate your access without notice if we reasonably believe you are violating these terms.

7. Intellectual property

You retain ownership of the content you send to Nora. Nora’s responses are generated by AI models and are provided for your personal use. We do not claim ownership of AI-generated output. You are responsible for ensuring your use of any output complies with applicable law.

8. Your account

You can delete your account at any time from the dashboard or by texting Nora “delete my account.” We will remove your data within 24 hours. We reserve the right to terminate access for violations of these terms. If we terminate your access, we will delete your data within 30 days unless retention is required by law.

9. Disclaimer of warranties

The service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure.

10. Limitation of liability

To the maximum extent permitted by Norwegian law, Nucleon AS is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising from your use of the service. This includes, without limitation, damages from missed reminders, incorrect information, service interruptions, or actions taken based on AI-generated content.

Our total aggregate liability for any claims arising from or related to the service shall not exceed the amount you have paid us in the 12 months preceding the claim, or NOK 500, whichever is greater.

Nothing in these terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages — in those jurisdictions, the limitations above apply only to the extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless Nucleon AS from any claims, damages, or expenses (including reasonable legal fees) arising from your violation of these terms or your misuse of the service.

12. Changes to these terms

We may update these terms from time to time. When we make material changes, we will notify you through the service (via iMessage or email) at least 14 days before the changes take effect. Your continued use of Nora after the effective date constitutes acceptance of the updated terms. If you do not agree, you may delete your account.

13. Governing law and disputes

These terms are governed by Norwegian law.

For users outside the United States: Any disputes shall be subject to the exclusive jurisdiction of the Oslo District Court (Oslo tingrett), without prejudice to your right to bring proceedings before the courts of your habitual residence if required by mandatory consumer protection law.

For users in the United States: You and Nucleon AS agree to resolve any disputes arising from or relating to these terms or the service through binding individual arbitration, rather than in court, except that either party may bring claims in small claims court if they qualify. Arbitration shall be administered under the rules of the International Centre for Dispute Resolution (ICDR) and conducted in English. The arbitrator’s decision shall be final and binding.

Class action waiver: You agree to resolve disputes with us on an individual basis only. You waive any right to participate in a class action, collective action, or representative proceeding. If this waiver is found unenforceable for a particular claim, that claim must be severed and proceed in court while remaining claims continue in arbitration.

30-day opt-out: You may opt out of arbitration by sending written notice to hello@nora.fyi within 30 days of first using Nora. If you opt out, disputes will be resolved in the courts of Oslo, Norway.

14. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Entire agreement

These terms, together with our privacy policy, constitute the entire agreement between you and Nucleon AS regarding your use of Nora.

16. Contact

Questions about these terms? Email hello@nora.fyi.